https://www.markszabo.com/blog daily 0.75 2023-11-29 https://images.squarespace-cdn.com/content/v1/5586cbe2e4b0afbde96f7708/1604412163205-JRXMTKG12LA1B23EXHIN/IMG_9383.JPG Blog https://www.markszabo.com/blog/canny-valley-and-complex-conflicts monthly 0.5 2023-11-29 https://www.markszabo.com/blog/2020/4/1/webinar-back-to-basics-delivering-meaning-in-a-post-covid-world monthly 0.5 2020-04-01 https://www.markszabo.com/blog/2020/3/18/insight-research-in-the-post-covid-world monthly 0.5 2020-03-18 https://www.markszabo.com/blog/2020/3/14/focus-on-meaning-in-times-of-turmoil monthly 0.5 2020-03-14 https://www.markszabo.com/blog/2020/3/6/forget-social-licence monthly 0.5 2021-02-12 https://www.markszabo.com/blog/2019/10/23/the-quantumization-of-customer-insight monthly 0.5 2019-12-17 https://www.markszabo.com/blog/2019/9/13/energy-disruptors-panel monthly 0.5 2019-09-13 https://www.markszabo.com/blog/2019/9/6/ethics-are-gross monthly 0.5 2019-09-06 https://www.markszabo.com/blog/2019/5/7/ai-powered-surveys-hyped-or-helpful monthly 0.5 2019-05-07 https://www.markszabo.com/blog/2018/9/30/a-manifesto-for-meaning-based-design monthly 0.5 2018-09-30 https://images.squarespace-cdn.com/content/v1/5586cbe2e4b0afbde96f7708/1538332979583-FRVK4LJ2OMX4MEKT5YPA/Product+Semantics.png Blog - A Manifesto for Meaning-Based Design Krippendorff, K. (1989). On The Essential Contexts Of Artifacts Or On The Proposition That “Design Is Making Sense (Of Things).” Design Issues, 5(2), 9–39. Retrieved from http://www.jstor.org/stable/10.2307/1511512 https://www.markszabo.com/blog/2018/4/20/strategic-analysis-kinder-morgan monthly 0.5 2018-05-17 https://www.markszabo.com/blog/2018/4/18/digital-transformation-is-cultural-transformation monthly 0.5 2018-04-18 https://www.markszabo.com/blog/2018/4/5/revisiting-the-mvp monthly 0.5 2018-04-18 https://www.markszabo.com/blog/2017/9/12/making-sense-of-complex-conflicts monthly 0.5 2017-09-12 https://images.squarespace-cdn.com/content/v1/5586cbe2e4b0afbde96f7708/1505253855250-R7TQ5AM1XEJOIB4TKUY6/Screen+Shot+2017-09-12+at+3.59.29+PM.png Blog - making sense of complex conflicts - iap2 webinar https://www.markszabo.com/blog/2017/4/2/how-lawyers-and-designers-think-alike monthly 0.5 2017-04-02 https://www.markszabo.com/blog/2017/3/15/laws-v-values monthly 0.5 2017-09-12 https://www.markszabo.com/blog/2017/1/3/time-saving-method-for-note-taking monthly 0.5 2017-01-05 https://www.markszabo.com/blog/2016/10/2/why-mass-communications-dont-work-in-conflicts monthly 0.5 2016-10-03 https://www.markszabo.com/blog/2016/3/30/phd-thesis-on-strategic-planning-in-environmental-conflict monthly 0.5 2016-05-24 https://www.markszabo.com/blog/2016/3/29/how-to-approach-strategic-communications monthly 0.5 2016-05-01 https://www.markszabo.com/blog/2015/9/20/creating-a-system monthly 0.5 2015-09-20 https://www.markszabo.com/blog/2015/8/29/leadership-by-inspiration monthly 0.5 2016-04-28 https://www.markszabo.com/blog/2015/7/7/leadership-and-the-mousetrap monthly 0.5 2015-08-29 https://www.markszabo.com/blog/2015/7/3/presentation-modeling-non-rational-behaviour-in-environmental-conflicts monthly 0.5 2015-08-29 https://www.markszabo.com/blog/2015/6/21/a-practical-roadmap-to-collaborative-decision-making monthly 0.5 2015-06-21 https://www.markszabo.com/blog/2015/6/21/the-sunk-cost-effect monthly 0.5 2015-06-21 https://www.markszabo.com/blog/2015/6/21/how-reframing-can-enhance-public-participation-in-environmental-assessment monthly 0.5 2015-06-21 https://www.markszabo.com/blog/2015/6/21/prospect-theory-and-the-good-friday-agreement monthly 0.5 2015-06-21 https://www.markszabo.com/blog/2015/6/21/recursive-communication-in-environmental-conflicts monthly 0.5 2015-06-21 https://www.markszabo.com/blog/2015/6/21/intractability-framing-in-environmental-conflicts monthly 0.5 2015-06-21 https://www.markszabo.com/blog/2015/6/21/prospect-theory-framing-in-environmental-conflicts monthly 0.5 2015-06-21 https://www.markszabo.com/blog/2015/6/21/design-scale-and-economists monthly 0.5 2015-06-21 https://www.markszabo.com/blog/2015/6/21/wicked-problems-in-environmental-conflicts monthly 0.5 2015-06-21 https://www.markszabo.com/blog/2015/6/21/design-thinking-and-focus monthly 0.5 2015-06-21 https://www.markszabo.com/dzpc daily 0.75 2018-06-08 https://www.markszabo.com/drafts daily 0.75 2017-03-12 https://www.markszabo.com/shark daily 0.75 2017-05-05 https://www.markszabo.com/metrojam daily 0.75 2017-08-30 https://www.markszabo.com/joe daily 0.75 2018-04-01 https://www.markszabo.com/mba daily 0.75 2018-03-27 https://www.markszabo.com/all-purpose daily 0.75 2019-01-12 https://www.markszabo.com/dzpc-gravity daily 0.75 2023-02-06 https://www.markszabo.com/country daily 0.75 2023-09-14 https://www.markszabo.com/ps3 daily 0.75 2024-05-20 https://www.markszabo.com/iceland-avenue daily 0.75 2025-05-12 https://images.squarespace-cdn.com/content/v1/4fd1028ee4b02be53c65dfb3/1377895050908-OFXZT01Y8U7363WFY2F2/77e63f265db1be0a607cf4a236edc37c.jpg Island https://images.squarespace-cdn.com/content/v1/4fd1028ee4b02be53c65dfb3/1377895050908-OFXZT01Y8U7363WFY2F2/77e63f265db1be0a607cf4a236edc37c.jpg Island https://images.squarespace-cdn.com/content/v1/4fd1028ee4b02be53c65dfb3/1377895050900-1I95D4ZIXNQVWR52UDTG/656ba0f83f69d31453d88a9904d89ba3.jpg Island https://images.squarespace-cdn.com/content/v1/4fd1028ee4b02be53c65dfb3/1377895051076-AWGV02UFF7VAXPJD4CQU/2941f31d807de4b9dca4693a88f84ffd.jpg Island https://images.squarespace-cdn.com/content/v1/4fd1028ee4b02be53c65dfb3/1377895051118-8D8L1NG0IDTFAS1YMD9G/3727d0203284971caa4cc4dd7ec626bb.jpg Island https://images.squarespace-cdn.com/content/v1/4fd1028ee4b02be53c65dfb3/1377895051249-JC10R6GIAU3DSPG3VUN6/462162c9ef792938f2b1adb594c25a0d.jpg Island https://images.squarespace-cdn.com/content/v1/4fd1028ee4b02be53c65dfb3/1377895051365-DMGCTT79FC5Q6ELX4OAR/43543213de8b13369dae0e1d060d4665.jpg Island https://images.squarespace-cdn.com/content/v1/4fd1028ee4b02be53c65dfb3/1377895051502-Z7EQK3ZEIDOEGB2NKIEB/f2ac36a265859820b644aa880efbf84c.jpg Island https://www.markszabo.com/about daily 0.75 2023-07-28 https://images.squarespace-cdn.com/content/v1/5586cbe2e4b0afbde96f7708/82e6527b-9036-43a0-8567-b33716f7d703/Screen+Shot+2023-07-26+at+17.53.26.png About - Make it stand out Dr. Mark Szabo https://www.markszabo.com/conflictmanagement daily 0.75 2023-07-28 https://images.squarespace-cdn.com/content/v1/5586cbe2e4b0afbde96f7708/1434897731541-2FHLZ14R2WWQD8O6516C/Mark-009.jpg Conflict Management https://images.squarespace-cdn.com/content/v1/5586cbe2e4b0afbde96f7708/1576622813213-3VRFSQMU9PTB8ETYXH44/Flock+of+Birds.jpg Conflict Management https://www.markszabo.com/testimonials daily 0.75 2023-07-28 https://www.markszabo.com/northern-gateway daily 0.75 2023-07-28 https://images.squarespace-cdn.com/content/v1/5586cbe2e4b0afbde96f7708/1462118865697-UXSIQ1RDHC5P4EXX2TH0/image-asset.png northern gateway pipeline Conflict tree visualizer showing unilateral moves available to each decision-maker leading to different possible future states. https://images.squarespace-cdn.com/content/v1/5586cbe2e4b0afbde96f7708/1462118042136-OOMCV2ABU2LIE7APXEKH/image-asset.png northern gateway pipeline Conflict system showing sources of destructive interaction that make the conflict difficult to resolve. https://images.squarespace-cdn.com/content/v1/5586cbe2e4b0afbde96f7708/1462117860446-277LB9W5YY7YVPCXHU2A/image-asset.png northern gateway pipeline Solution option showing possible alignment between Enbridge, shippers, Alberta, British Columbia, and the federal government around greenhouse gas emission restrictions and marine protection. https://www.markszabo.com/transmountain daily 0.75 2023-07-28 https://images.squarespace-cdn.com/content/v1/5586cbe2e4b0afbde96f7708/1526577779720-M8UPBMUYSB963DLC1I79/Starlings.png transmountain pipeline A complex conflict is like a murmurating flock of starlings: dynamic, unpredictable, uncontrollable. But you can influence it by focusing on the patterns of interaction. https://images.squarespace-cdn.com/content/v1/5586cbe2e4b0afbde96f7708/1526581825846-FQPS29E2Q9Z66VJUH8B6/KM+-+All+Parties.png transmountain pipeline Before you can design a solution, you need to account for absolutely all the parties to the conflict, no matter how peripheral they might seem at the start. https://images.squarespace-cdn.com/content/v1/5586cbe2e4b0afbde96f7708/1526582846605-YEOKUG0YC6CZL8OLL61F/KM+-+All+Interactions.png transmountain pipeline Once you identify all the parties, you need to map out their patterns of interaction based on their goals, preferences, and how they relate to the other parties. https://images.squarespace-cdn.com/content/v1/5586cbe2e4b0afbde96f7708/1526579946857-UVXOK1JHVKJTS0PHYZS0/KM+-+Power.png transmountain pipeline The current material power structure is made of parties who, at the current date, can have a significant impact on stopping the project. The others are important influencers, but they have no power right now. https://images.squarespace-cdn.com/content/v1/5586cbe2e4b0afbde96f7708/1526580507579-Q5JX70ZKWH3WWHC7O9PA/KM+-+Future+State.png transmountain pipeline The marine spill response function has elements that all the current power structure could support, regardless of the outcome of the Kinder Morgan project. That commonality will be critical to getting things resolved. https://images.squarespace-cdn.com/content/v1/5586cbe2e4b0afbde96f7708/1526581019843-68IA4K47MJF7Q6UO6QO5/KM+-+New+Interactions.png transmountain pipeline When we design the new patterns of interaction that need to take place, we can create tactics that bring in influencers back into the analysis to generate new interactions in a more s https://images.squarespace-cdn.com/content/v1/5586cbe2e4b0afbde96f7708/1526581444668-76HSZV253EMNB99BWCYH/Kissed.png transmountain pipeline When we create a new future state it is inherently disruptive - some will win and some will lose. They key in a complex conflict is the ensure everyone loses, and does so willingly, based on the future state we create for them. https://www.markszabo.com/northern-gateway-pipeline daily 0.75 2019-03-17 https://images.squarespace-cdn.com/content/v1/5586cbe2e4b0afbde96f7708/1462118865697-UXSIQ1RDHC5P4EXX2TH0/image-asset.png Copy of northern gateway pipeline Conflict tree visualizer showing unilateral moves available to each decision-maker leading to different possible future states. https://images.squarespace-cdn.com/content/v1/5586cbe2e4b0afbde96f7708/1462118042136-OOMCV2ABU2LIE7APXEKH/image-asset.png Copy of northern gateway pipeline Conflict system showing sources of destructive interaction that make the conflict difficult to resolve. https://images.squarespace-cdn.com/content/v1/5586cbe2e4b0afbde96f7708/1462117860446-277LB9W5YY7YVPCXHU2A/image-asset.png Copy of northern gateway pipeline Solution option showing possible alignment between Enbridge, shippers, Alberta, British Columbia, and the federal government around greenhouse gas emission restrictions and marine protection. https://www.markszabo.com/kinder-morgan-pipeline daily 0.75 2019-03-17 https://images.squarespace-cdn.com/content/v1/5586cbe2e4b0afbde96f7708/1526577779720-M8UPBMUYSB963DLC1I79/Starlings.png Copy of kinder morgan pipeline A complex conflict is like a murmurating flock of starlings: dynamic, unpredictable, uncontrollable. But you can influence it by focusing on the patterns of interaction. https://images.squarespace-cdn.com/content/v1/5586cbe2e4b0afbde96f7708/1526581825846-FQPS29E2Q9Z66VJUH8B6/KM+-+All+Parties.png Copy of kinder morgan pipeline Before you can design a solution, you need to account for absolutely all the parties to the conflict, no matter how peripheral they might seem at the start. https://images.squarespace-cdn.com/content/v1/5586cbe2e4b0afbde96f7708/1526582846605-YEOKUG0YC6CZL8OLL61F/KM+-+All+Interactions.png Copy of kinder morgan pipeline Once you identify all the parties, you need to map out their patterns of interaction based on their goals, preferences, and how they relate to the other parties. https://images.squarespace-cdn.com/content/v1/5586cbe2e4b0afbde96f7708/1526579946857-UVXOK1JHVKJTS0PHYZS0/KM+-+Power.png Copy of kinder morgan pipeline The current material power structure is made of parties who, at the current date, can have a significant impact on stopping the project. The others are important influencers, but they have no power right now. https://images.squarespace-cdn.com/content/v1/5586cbe2e4b0afbde96f7708/1526580507579-Q5JX70ZKWH3WWHC7O9PA/KM+-+Future+State.png Copy of kinder morgan pipeline The marine spill response function has elements that all the current power structure could support, regardless of the outcome of the Kinder Morgan project. That commonality will be critical to getting things resolved. https://images.squarespace-cdn.com/content/v1/5586cbe2e4b0afbde96f7708/1526581019843-68IA4K47MJF7Q6UO6QO5/KM+-+New+Interactions.png Copy of kinder morgan pipeline When we design the new patterns of interaction that need to take place, we can create tactics that bring in influencers back into the analysis to generate new interactions in a more s https://images.squarespace-cdn.com/content/v1/5586cbe2e4b0afbde96f7708/1526581444668-76HSZV253EMNB99BWCYH/Kissed.png Copy of kinder morgan pipeline When we create a new future state it is inherently disruptive - some will win and some will lose. They key in a complex conflict is the ensure everyone loses, and does so willingly, based on the future state we create for them. https://www.markszabo.com/home-1 daily 0.75 2023-10-13 https://images.squarespace-cdn.com/content/v1/573a04372fe131630fd25157/1469729752911-UFETSG39XPIFRSHOM0XH/hero_pattern.png Harris Ingram LLP https://www.markszabo.com/customerinsight daily 0.75 2023-07-23 https://images.squarespace-cdn.com/content/v1/5586cbe2e4b0afbde96f7708/1604411896901-NC4VRSGQLVJG2D9TNDQV/IMG_9383.JPG Customer Insight https://images.squarespace-cdn.com/content/v1/5586cbe2e4b0afbde96f7708/1576622300850-IZAJPEMADFJL7UI8XWZ1/dialogue+colour.png Customer Insight https://www.markszabo.com/home daily 1.0 2023-07-29 https://images.squarespace-cdn.com/content/v1/5586cbe2e4b0afbde96f7708/1604411972121-IQJ24LTFHRNJK4A13S26/IMG_9383.JPG Home https://images.squarespace-cdn.com/content/v1/5586cbe2e4b0afbde96f7708/71614e42-006e-490b-8c1d-c25aad21ad3b/Screen+Shot+2023-07-26+at+17.53.26.png Home - Make it stand out Dr. Mark Szabo https://images.squarespace-cdn.com/content/v1/5586cbe2e4b0afbde96f7708/7c202b79-51ee-48bc-80bb-d3f4d8bfd4ae/Screen+Shot+2023-07-25+at+20.49.34.png Home - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/5586cbe2e4b0afbde96f7708/d32ecd61-d908-422a-90b6-e4d4de5f16ba/Screen+Shot+2023-07-25+at+20.19.43.png Home - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/5586cbe2e4b0afbde96f7708/4672f11b-1285-46e2-b956-e3684741539c/1777423503.01._SCLZZZZZZZ_SX500_.jpg Home - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/5586cbe2e4b0afbde96f7708/9ed21942-bf56-4535-b30b-a32f37e16394/Screen+Shot+2023-07-25+at+20.32.21.jpg Home - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/5586cbe2e4b0afbde96f7708/0497eca6-14d8-4f8d-ab39-54f73ff783f1/Screen+Shot+2023-07-25+at+20.29.20.png Home - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://www.markszabo.com/stakeholderengagement daily 0.75 2023-07-23 https://images.squarespace-cdn.com/content/v1/5586cbe2e4b0afbde96f7708/1434897731541-2FHLZ14R2WWQD8O6516C/Mark-009.jpg Stakeholder Engagement https://images.squarespace-cdn.com/content/v1/5586cbe2e4b0afbde96f7708/1576622417793-D8KMOOQ8KBUP2UBDM6NK/Team+Collaboration+colour.png Stakeholder Engagement https://www.markszabo.com/privacypolicy daily 0.75 2020-11-03